To See the Future of Competition, Look at Netflix

To See the Future of Competition, Look at Netflix

I’ve been following Netflix since 2005, when I first visited its headquarters in Silicon Valley and interviewed Reed Hastings, its...

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Working Through a Personal Crisis

Working Through a Personal Crisis

One day amid a flourishing career, you might find your personal life in crisis and threatening to upend your professional...

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How to Prepare Yourself for a Return to the Office

How to Prepare Yourself for a Return to the Office

In the coming weeks, as quarantine restrictions loosen, companies around the world will begin bringing people back to the workplace....

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The Pandemic Is Rewriting the Rules of Retail

The Pandemic Is Rewriting the Rules of Retail

Retailers need to stop expecting business to return to “normal.”  There’s no going back to how it was anytime soon....

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Why Boards Should Worry about Executives’ Off-the-Job Behavior

Why Boards Should Worry about Executives’ Off-the-Job Behavior

In the mid-2000s the United States was reeling from a wave of corporate scandals: Think of WorldCom, Enron, Tyco, and...

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The Busier You Are, the More You Need Quiet Time

The Busier You Are, the More You Need Quiet Time

In a recent interview with Vox’s Ezra Klein, journalist and author Ta-Nehisi Coates argued that serious thinkers and writers should get off Twitter. It...

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You Don’t Need to Meet Every Qualification to Apply for a Job

You Don’t Need to Meet Every Qualification to Apply for a Job

If you are a recent college graduate, chances are you have taken several classes that you believe will help prepare...

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Sarcasm, Self-Deprecation, and Inside Jokes: A User’s Guide to Humor at Work

Sarcasm, Self-Deprecation, and Inside Jokes: A User’s Guide to Humor at Work

A few years ago, we conducted a research study in which we asked people to help us create an ad...

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Research: 3 Biases That Shaped CEOs’ Pandemic Response

Research: 3 Biases That Shaped CEOs’ Pandemic Response

The Covid-19 pandemic has required leaders to make decisions under considerable pressure. Many CEOs have been acting as the “chief...

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When and How to Respond to Microaggressions

When and How to Respond to Microaggressions

In U.S. workplaces — and around the world — people are finally engaging in real conversations about race, justice, diversity,...

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Mentors, Stop Saying “I Understand”

Mentors, Stop Saying “I Understand”

The meeting unfolded like most of her other performance reviews. Michelle and her manager discussed sales numbers, future goals, and...

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A Guide to Building a More Resilient Business

A Guide to Building a More Resilient Business

In the midst of the Covid-19 crisis, we have become painfully aware of the fragility of supply chains, health care,...

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Research: Why Corporate Fraud Reports are Down

Research: Why Corporate Fraud Reports are Down

While organizational fraud cases are on the rise, the percentage of those reported to the police has been declining in recent years. We...

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Look to Military History for Lessons in Crisis Leadership

Look to Military History for Lessons in Crisis Leadership

In November 2019, before giving a talk on crisis leadership to 15 financial services chief executives, we asked for a...

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A Plan for Managing (Constant) Interruptions at Work

A Plan for Managing (Constant) Interruptions at Work

Interruptions have always been a reality of work, as meetings, text or chat messages, emails, and conversations with coworkers endlessly...

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