Jeyakumar Kirishnaruban, Chief Delivery Officer at John Keells IT, is a driving force behind ensuring customer success in the organization’s large-scale transformation projects. At the core of his approach lies a steadfast commitment to creating sustainable value for all stakeholders, with a keen focus on innovation. Operating across diverse geographies, he understands the importance of tailoring solutions to match the cultural context of each customer. He emphasizes the need for continuous learning and adaptation, aligning processes with industry best practices and market developments to remain relevant.
In Jeyakumar’s engagement with clients, exceeding customer expectations takes centre stage. He believes in deeply understanding their business and aspirations, guiding them through a well-established process of transformation to achieve their desired objectives. Nurturing a culture of innovation is another key facet of his leadership. He advocates for interdisciplinary collaboration, bringing together experts from various industries and technologies to create innovative solutions in consultation with customers. This approach thrives in an open and agile organizational structure, promoting open communication and iterative, incremental cycles of delivery to drive faster outcomes and adaptability. Through his leadership, Jeyakumar ensures that John Keells IT not only delivers solutions but also empowers customers to realize the full value of their investments.