INZIMAM MAHAROOF
Senior Manager
Business Operations
Inzimam Maharoof, Senior Manager of Business Operations, ensures that session demands always align with tutor supply by planning session capacity. He focuses on operational metrics that have a clear purpose, such as ensuring each student has a tutor, sessions start on time, and tutors remain consistent throughout the term. By closely monitoring these metrics, he ensures that daily operations are in line with the company’s objectives, which include improving student outcomes, building lasting relationships with schools, and optimising operational efficiency. He works closely with the product team to develop a real-time demand and supply management software to streamline the session bookings.
GLORIA GUNAWARDANA
Senior Manager
Quality Assurance and Performance Management
Gloria Gunawardana, Senior Manager of Quality Assurance and Performance Management, leads the charge in ensuring that performance management processes for tutors at TSG are fair and transparent. Her team sets clear expectations by defining performance metrics that are consistently reviewed and communicated to all stakeholders. Regular feedback loops and tutor self-reflections empower tutors to actively participate in their performance assessments. Additionally, TSG utilises its in-house built AI-driven feedback platform to provide real-time, effective feedback for over 1,000 tutors, ensuring continuous improvement and engagement. All performance-related discussions are documented, enhancing transparency and accountability. TSG has also established a comprehensive review process to address any disputes, ensuring that all concerns are handled fairly.
HNIN EI AUNG
Senior Manager
Recruitment Operations
Hnin Ei Aung, Senior Manager of Recruitment Operations, has implemented an innovative online recruitment application to attract top talent in the Indian and Sri Lankan competitive markets. By clearly defining the ideal candidate persona, she ensures that TSG targets individuals who best match the company’s specific needs. Through digital channels like social media, SEO, and paid campaigns, TSG can reach its ideal candidates by tailoring content and engagement strategies that resonate with their values, skills, and aspirations. This approach not only attracts the right talent but also minimises human resource requirements by leveraging technology. Hnin’s strategy focuses on identifying trainable skills through internal programs, allowing TSG to refine its selection process and invest in candidates with the most potential for success.
DINITHI RANASINGHE
Senior Manager
Training and Development
As the Senior Manager of Training and Development, Dinithi is responsible for providing necessary support and training to TSG’s tutors to teach mathematics to students from Year 1 to Year 11 in both the UK and the US. To stay ahead in the industry, she has introduced several cutting edge training methodologies, including adaptive learning processes, bite-sized content for focused learning, and gamification to boost engagement. Her department also closely monitors shifts in trainee and student behaviours, ensuring that training strategies are aligned with the latest pedagogical research. These efforts ensure that TSG’s tutors are not only well-prepared but are also capable of delivering top-notch teaching to students.