Chrishan Perera, CEO of OMAK Technologies, is a prominent figure at the nexus of technology and operational efficiency as Sri Lanka goes through a digital transformation. Having worked in B2B sales and information systems for more than ten years, Chrishan is known for transforming obstacles into chances for growth and for leading OMAK to the forefront of digital innovation in the retail and hospitality industries.
At the core of his leadership philosophy is a sharp focus on solving real-world industry problems. “It’s not just about selling; it’s about building and evolving a product that drives its own growth,” he says. This market-led approach has shaped OMAK’s product strategy, where the sales team plays a critical role—not just in conversions, but as a direct line of feedback to the product development team.
Chrishan emphasizes lean product development and simplicity: “KISS—Keep It Simple—is one of the hardest challenges. Overengineering alienates users. Our aim is always to develop intuitive solutions that align with how businesses actually work.” Part of this strategic discipline includes constantly reevaluating OMAK’s product portfolio and making tough calls to sunset non-performing products—even those the company may be emotionally invested in. It’s a mindset rooted in growth, agility, and the courage to evolve.
Under Chrishan’s leadership, OMAK has embraced a Silicon Valley-style innovation model. “We follow a 20% innovation approach similar to Google,” he shares. “Our team is encouraged to spend a fifth of their time on research and experimentation, enabling us to stay ahead without losing focus on client needs.”
This culture of innovation is reinforced at every level of the company—from AI-led development practices to embedding those innovations directly into their product suite. It’s an approach that balances future-focused thinking with grounded, customer-centric execution.
OMAK’s flagship offering, its point-of-sale (POS) platform, is redefining the customer journey across the retail and hospitality landscape. Once a simple transaction tool, the POS system is now an intelligent operations hub. “Our POS now links in-store, online, and mobile interactions—ensuring consistent pricing, promotions, and loyalty,” Chrishan explains. “We’re also empowering customers with self-service options like kiosks and QR ordering, which enhances convenience and boosts operational efficiency.”
For businesses, the POS becomes a central brain—pulling data from across functions, offering advanced analytics, and eliminating silos through seamless integrations with CRMs, inventory systems, and accounting platforms. Chrishan attributes OMAK’s continued success to building high-performance, resilient teams. “In Sri Lanka’s dynamic market, it’s not just about experience. We hire for culture fit and resilience,” he notes.
One of his most effective leadership strategies is championing flexibility—not as a perk, but as a productivity tool. “Flexible work schedules empower employees to maximise client interactions without being tied to traditional hours. It improves work-life balance and helps us retain top talent.” This people-first approach has played a pivotal role in shaping OMAK’s agile and adaptive work culture.
As OMAK continues its trajectory, the company is doubling down on both local and international expansion. While its core restaurant-focused product remains central, the recent foray into retail POS solutions is gaining rapid traction in Sri Lanka.
Looking ahead, Chrishan is eyeing global markets. “We’ve begun expanding our restaurant product into India, UAE, and Qatar, with two more countries on the horizon,” he says. “Integration is our next big frontier—creating a truly seamless product that connects all aspects of a business and delivers vital real-time insights.”
More than just building software, Chrishan is building an ecosystem—a digitally empowered business landscape where simplicity, adaptability, and innovation lead the way. With OMAK positioned as a catalyst in Sri Lanka’s digital transformation, Chrishan’s leadership offers a compelling blueprint for how tech companies can scale with purpose and impact.